Konica Minolta receives BLI Pacesetter Award for ease of use in its enterprise devices
Konica Minolta Business Solutions is the proud winner of a Buyers Lab (BLI) PaceSetter award 2020-2021 in Ease of Use: Enterprise Devices. It was received this distinction from Keypoint Intelligence, the world’s leading independent evaluator of document imaging software, hardware and services. Keypoint Intelligence based its selection on comprehensive testing and research, determining which OEM has incorporated the highest degree of end-to-end ease of use in the design of their enterprise devices.
Today, organisations need to provide their employees from different departments with hardware and printing infrastructure for a wide variety of applications. With this broad scope of functionalities, ease of use has become one of the most important features in modern multi-functional peripherals (MFPs). Konica Minolta is pursuing an uncompromising customer-centric approach: When developing a new MFP device, understanding use patterns, behaviours and user requirements is the cornerstone of its process. Konica Minolta’s close contact to its customers and additional research amongst dealers and other stakeholders enables it to create solutions perfectly suited for enterprise environments.
Konica Minolta drives usability-enhancing innovations
To determine who leads the market, Keypoint Intelligence carried out a study on functionality in every-day usage situations in enterprise work scenarios. With the award, Keypoint Intelligence recognises the importance of this factor in Konica Minolta’s product design and development. Researching what customers do with their devices and which functions are needed the most, Konica Minolta created a unique, large control panel that is fully tiltable.
This screen provides easy access to all basic settings and touch navigation for a pleasant and effective user experience. Keypoint Intelligence further states: “Konica Minolta is very strong when it comes to typical print, scan and copy functions, what really separates these next-generation products form the competition are the apps onboard tools, and innovations (…).” Konica Minolta’s MarketPlace comes preinstalled on all new devices. It allows its customers to access cloud offerings such as Box, Dropbox, Google Drive, Google Mail, OneDrive, OneDrive for Business and SharePoint Online. They can be easily downloaded at the control panel. Also, directly on the device, the Assistant app allows users to quickly connect their smartphones to online video instructions. In this way the users can conveniently check tutorials of how to perform a task on their smartphone while operating the MFP. One of the most striking functionalities, however, is Konica Minolta’s Personalize Follow-You Persona, which enables customisation of the MFP panel with all tools and apps a specific user most frequently needs. This way, users can work even more efficiently from any device, anywhere.
We are especially proud to receive this award, as it shows that we are on the right track in the way we develop and deliver new solutions. We put the customers and the users with their needs and routines in the centre. Then we design solutions to intuitively fit around these needs: Because in the end, technology should adapt to the users and not the users to technology.
About Keypoint Intelligence
For almost 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence—improving business goals and increasing bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.
About Konica Minolta Business Solutions Europe
Konica Minolta Business Solutions Europe GmbH, based in Langenhagen, Germany, is a wholly owned subsidiary of Konica Minolta Inc., Tokyo, Japan. Konica Minolta enables its clients to champion the digital era: with its unique imaging expertise and data processing capabilities, Konica Minolta creates relevant solutions for its customers and solves issues faced by society. As a provider of comprehensive IT services, Konica Minolta delivers consultancy and services to optimise business processes with workflow automation. The company further offers its customers solutions and managed services in the field of IT infrastructure and IT security as well as cloud environments. With regard to its office printing solutions, ‘IDC MarketScape: Worldwide Print Transformation 2020 Vendor Assessment’ stated that Konica Minolta is ‘recognised globally as a leader in print transformation’. As a strong partner for the professional printing market, Konica Minolta offers business consulting, state-of-the-art technology and software and has established itself as the production printing market leader for more than a decade in Europe (InfoSource). In the healthcare sector, Konica Minolta drives digitalisation of clinical workflows and offers a broad range of next-level diagnostic solutions. Its Business Innovation Centre in London and four R & D laboratories in Europe enable Konica Minolta to bring innovation forward by collaborating with its customers as well as academic, industrial and entrepreneurial partners. For its innovative service approach that complements their devices perfectly, Konica Minolta was awarded the prestigious ‘Buyers Lab PaceSetter Award for Serviceability and Support 2020/2021’ from Keypoint Intelligence. Konica Minolta Business Solutions Europe is represented by subsidiaries and distributors in more than 80 countries in Europe, Central Asia, the Middle East and Africa. With approximately 10,000 employees (as of April 2020), Konica Minolta Europe earned net sales of over 2.34 billion in financial year 2019/2020.
For more information, please visit http://newsroom.konicaminolta.eu/ and follow Konica Minolta on Facebook, YouTube and Twitter @KonicaMinoltaEU.
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